Privacy policy

1. Personal data administrator

1. The administrator of your personal data is Jolanta Moskal, conducting business activity under the name Jolanta Moskal Workrob, with its registered office at ul. Rozmarynowa 9, 42-600 Tarnowskie Góry, entered in the Central Register and Information on Economic Activity, NIP: 6452563466, REGON: 384976663.
2. Contact with the Administrator is possible:
1)drogą listowną, pod adresem: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry;
2)drogą elektroniczną (mailową), pod adresem: biuro@alvamo.com;

2. Basis and purpose of personal data processing

1. The basis for the processing of your personal data by the Controller is Article 6(1)(a), (b), (c) and (f) of the GDPR.
2. Your personal data may be processed for the following purposes:
1) conclusion and performance of the contract – for the time necessary to perform the contract and settle accounts between the parties in full;
2) activation and provision of the electronic newsletter service, i.e. sending commercial information – for the duration of your use of this service and the limitation period for claims of the Parties related to the service.
3) activation and performance of the Account electronic service – for the duration of your use of this service and the limitation period for claims of the Parties related to the service.
4) fulfil the legal obligations incumbent on the Administrator, i.e.
a) obligations related to warranty for defects (liability for defects in goods) – for the duration of the limitation period for claims in this respect;
b) obligations related to the Customer's right to withdraw from the contract – for the duration of the limitation period for claims in this respect;
c) obligations arising from tax law and accounting regulations concerning the issuance and storage of accounting documents – for the duration of the obligation to store the above-mentioned documents, as specified by generally applicable regulations;
5) pursuing the legitimate interests of the Controller or a third party, i.e.:
a) pursuing claims related to the conclusion of sales contracts and the provision of electronic services specified in the Terms and Conditions, including for evidentiary purposes to prove specific facts, in particular in the event of a dispute between you and the Administrator – for the duration of the limitation period for all claims in this regard;
b) creating analyses, statements and statistics for the Administrator's internal needs, in particular for the purpose of examining the quality of services offered by the Administrator, increasing your satisfaction with the services provided by the Administrator, and developing the online store – for the duration of the limitation period for your claims or the Administrator's claims referred to in point 4(a);
c) prevention and detection of fraud;
d) ensuring network security – for the period of data storage and termination of the Administrator's liability under the accountability obligation and obligations arising from the provisions on personal data protection;
e) customer service support – for the duration of the contract or until the completion of actions taken at the request of the customer prior to the conclusion of the contract;

3. Profiling

1. Your data for direct marketing purposes may be subject to profiling consisting in promoting products tailored to your preferences and characteristics, which constitutes the legitimate interest of the Controller (Article 6(1)(f) of the GDPR). However, this will not have any legal effect on you or significantly affect your situation. This information is not combined with personal data in any way and is not used to determine your identity; this activity will only serve to analyse and predict individual preferences.
2. You have the right to object to the processing of your personal data for direct marketing purposes, including profiling, at any time.

4. Voluntary provision of personal data

The provision of your personal data is voluntary. You are not required by generally applicable law to provide any personal data. The provision of personal data is solely the result of a contractual obligation to which you must consent. However, failure to consent to the provision of personal data may hinder or prevent:
1. using the online shop, in particular using the electronic services offered by the Administrator (Account, Newsletter, Application Form) and concluding sales contracts;
2. the enforcement of claims under the warranty for defects in goods;
3. exercising the right to withdraw from the contract;
4. contact with the Administrator or employees of the online shop.

5. Disclosure of personal data by the controller

1. Your data will not be transferred outside the European Economic Area unless it is necessary for the online shop to provide its services. If it is necessary to transfer personal data to third countries, it will only be transferred if:
1) the recipient comes from countries for which the European Commission has issued a so-called "adequacy decision";
2) adequate safeguards will be provided, and provided that enforceable data subject rights and effective legal remedies exist in that country.
2. The personal data of the Service Recipient (Customer) may be disclosed by the Administrator:
1) employees and persons performing work for the controller on a basis other than an employment contract;
2) entities providing advisory, legal, tax, accounting, payment, audit, personal and property protection services to the Administrator;
3) entities providing postal or courier services;
4) entities conducting payment activities (banks, Poczta Polska [Polish Post Office], other payment institutions);
5) insurance companies;
6) other entities not listed in points 2-5, with the help (cooperation) of which the Administrator performs sales agreements, provides electronic services, exercises rights and obligations arising from the above-mentioned agreements and services, and contacts you;
7) entities providing IT and ICT services, operating ICT systems, e-mail and the online shop website;
8) entities purchasing receivables (dealing with debt collection).
3. The Administrator may be obliged to disclose the personal data of the Service User (Customer) to entities authorised to request such disclosure on the basis of generally applicable laws, in particular law enforcement authorities.

6. Rights of the data subject

1. In relation to the processing of your personal data, you have the right to:
1) request access to personal data from the Administrator;
2) rectification, erasure or restriction of processing of personal data;
3) object to the processing of personal data;
4) transfer of personal data;
5)withdraw consent at any time to the processing of personal data processed on the basis of consent previously given;
6) lodge a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office.
2. Your withdrawal of consent to the processing of personal data does not affect the lawfulness of the processing of such data carried out on the basis of consent prior to its withdrawal.
3. In order to exercise the rights specified in point 1, you may submit a specific request to the Administrator by e-mail to: biuro@alvamo.com or by post to: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry.
4. The administrator shall, without undue delay – and in any case within one month of receiving any of the requests referred to in point 1 – provide you with information on the actions taken in relation to your request. If necessary, this period may be extended by a further two months due to the complexity of the request or the number of requests. Within one month of receiving the request, the Administrator will inform you of the extension, stating the reasons for the delay. If the request was submitted electronically, the information referred to in this point will also be provided electronically, unless you request another form of communication.
5. If the Administrator does not take action in response to your request, they shall inform you without delay, at the latest within one month of receiving the request, of the reasons for not taking action and of the possibility of lodging a complaint with a supervisory authority and seeking judicial remedy.

7. Cookies

1. The online store website uses cookies, i.e. small files stored on the computer or other device (tablet, phone, etc.) used by the Service Recipient (Customer) to visit the store's website, containing settings and information used by the visited website.
2. The online shop website uses:
1) session cookies, i.e. files permanently deleted from the memory and device on which they were stored after closing the web browser window;
2) persistent cookies, i.e. files that remain on the device until they are manually deleted;
3. You can change your cookie settings, i.e. restrict, disable or restore the collection of files, at any time, at your discretion. The changes referred to in the previous sentence can be made at any time in your web browser settings. Restricting or disabling the collection of cookies may hinder or prevent the use of certain functions (services) of the online shop.
4. The following data is collected in cookies: IP address, browser and operating system type, language, internet service provider, information about time, date and location.
5. Cookies enable:
1. familiarising ourselves with your preferences and, consequently, personalising the advertisements sent (displayed) and suggested products offered by the online shop;
2. maintaining the "logged in" status on the Account while browsing subsequent subpages of the shop's website;
3. maintaining the previously indicated currency in which the prices of products offered on the website are to be given;
4. remembering previously entered login details and data filled in forms;
5. analysing and compiling statistics on the viewing of specific subpages of the shop's website (visits to specific subpages) and, as a result, optimising the use of the online shop's website and improving its content according to your preferences and needs.