Terms and conditions

1. General provisions

1.1 Online shop available at the following web address www.alvamo.com is run by Jolanta Moskal conducting business activity under the name Jolanta Moskal Workrob with its registered office at: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry, entered in the Central Register and Information on Economic Activity, Tax Identification Number (NIP): 6452563466, National Business Registry Number (REGON): 384976663.
1.2 You can contact the online shop:
1.2.1 by post, to the following address: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry;
1.2.2 by electronic means (e-mail) to the following address: biuro@alvamo.com;
1.2.3 by telephone, at the following number: (+48) 793 666 039.
1.3 These Terms and Conditions set out the rules for using the electronic services offered by the online shop www.alvamo.com.
1.4 The provisions of these Terms and Conditions apply to all entities using the services of the online shop. www.alvamo.com, i.e. consumers and entrepreneurs, with the exception of:
1.4.1 Chapters 8, 8a, 8b and 10 of the Terms and Conditions, which apply exclusively to Consumers and entrepreneurs with consumer rights (i.e. natural persons concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature for such a person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity);
1.4.2 Chapter 9 of the Terms and Conditions, which applies only to entrepreneurs other than those with consumer rights.
1.5 The information provided on the online store's website does not constitute an offer within the meaning of the provisions of the Act of 23 April 1964 Civil Code, i.e. Journal of Laws of 2019, item 1145, as amended. This information constitutes an invitation to Customers to submit offers.

2. Definitions:

The following terms used in these Terms and Conditions shall be understood as follows:

2.1. Working day – one day from Monday to Friday, except for public holidays;
2.2. Registration form – a form available in the online shop, enabling the creation of an Account;
2.3. Order form – an electronic service, an interactive form available on the website enabling the Customer to place an order, in particular to select a product(s) and choose the terms and conditions of the sales agreement concerning, among other things, delivery terms and payment methods;
2.4. Customer – (1) a natural person; (2) a legal person; or (3) an organisational unit without legal personality, which is granted legal capacity by law; – who has concluded or intends to conclude a sales contract with the Seller;
2.5. Civil Code – Act of 23 April 1964 Civil Code, i.e. Journal of Laws of 2019, item 1145, as amended;
2.6. Consumer – a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity, in particular by concluding a sales contract with the Seller in an online shop;
2.7. Account/account service – an electronic service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's ICT system, in which the data provided by the Service Recipient is collected;
2.8. Basket – an electronic list of products selected by the Customer when using the Order Form;
2.9. Place of delivery – the place (address) indicated by the Customer when completing the order form as the place of delivery;
2.10. The moment of delivery – the moment when the Customer or a third party designated by them to collect the item takes possession of the item;
2.11. Newsletter service – an electronic service provided by the Service Provider via e-mail, whereby the Service Recipient receives commercial information, i.e. information about the online shop, including in particular information about promotions and new products in the online shop, to the e-mail address provided by them;
2.12. Product; Item – a movable item available in the online shop that may be the subject of a sales agreement between the Seller and the Customer;
2.13. Carrier – courier company, postal company;
2.14. Terms and Conditions – these terms and conditions of the online shop;
2.15. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ EU L 2016 No. 119, p. 1;
2.16. Online shop – an online shop operated at the following web address www.alvamo.com, by Jolanta Moskal, conducting business activity under the name Jolanta Moskal Workrob
2.17. Seller; Service Provider – Jolanta Moskal conducting business activity under the name Jolanta Moskal Workrob based in Tarnowskie Góry;
2.18. Sales agreement – an agreement for the sale of a product concluded between the Seller and the Customer via the online shop;
2.19. Electronic service – a service provided by the Service Provider to the Service Recipient via the online shop; the following electronic services are offered in the online shop: (1) newsletter (2) account (3) order form;
2.20. Service recipient – (1) a natural person; (2) a legal person; or (1) an organisational unit without legal personality, which is granted legal capacity by law; – who uses or intends to use an electronic service;
2.21. Consumer Rights Act – Act of 30 May 2014 on consumer rights, i.e. Journal of Laws of 2020, item 287;
2.22. Act on the provision of electronic services – Act of 18 July 2002 on the provision of electronic services, i.e. Journal of Laws of 2020, item 344;
2.23. Order – a declaration of intent made by the Customer via the Order Form and aimed directly at concluding a sales contract with the Seller.

3. Electronic service – Newsletter

3.1 The newsletter service can be activated by:
3.1.1 the Customer subscribing to the newsletter service on the online shop website;
3.1.2 the Service Recipient subscribing to the newsletter service when creating an Account.
3.2 W przypadku, o którym mowa w pkt 3.1.1 w celu włączenia usługi newsletter należy:
3.2.2 enter your e-mail address in the "Subscribe to the newsletter" tab,
3.2.3 confirm the entered e-mail address by clicking "OK",
3.2.4 click on the link sent electronically to the specified e-mail address, thereby confirming your registration.
3.3 In the case referred to in point 3.1.2, in order to activate the newsletter service, you must:
3.3.1 tick the "Subscribe to the newsletter!" checkbox when creating your Account,
3.3.2 click on the link sent electronically to the specified e-mail address, thereby confirming your registration.
3.4 The ability to use the newsletter service depends on the Service Recipient having a computer or other device, internet access, and an active email address.
3.5 The newsletter service is free of charge and provided for an indefinite period.
3.6 The service recipient may at any time, without giving any reason and without incurring any costs, opt out of the newsletter service by sending a statement of intent to opt out of the service to the following e-mail address: biuro@alvamo.com, or by post to the following address: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry.

4. ELECTRONIC ACCOUNT SERVICE

4.1 The Account Service is activated by:
4.1.1 enter your e-mail address in the "Register" tab,
4.1.2 clicking on the "create account" field,
4.1.3 filling in the registration form,
4.1.4 confirming that you have read the Terms and Conditions and Privacy Policy by ticking the checkbox,
4.1.5 clicking on the "Register" field.
4.2 In order to activate the Account service, the Service Recipient must provide the following data in the registration form: first and last name (or company name), address (street, house/flat number, town, postcode, post office, country), e-mail address, contact telephone number, password, tax identification number (in the case of entrepreneurs).
4.3 The Account service is free of charge and is provided for an indefinite period.
4.4 The Service Recipient may at any time, free of charge and without giving any reason, resign from using the Account service by sending the Service Provider a statement of resignation by e-mail to: biuro@alvamo.com or in writing to the following address: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry.

5. Electronic service: order form (conclusion of a sales contract)

5.1 The electronic order form service is free of charge and can only be used once.
5.2 The use of the order form service begins when the Service Recipient (Customer) places the first product in the basket and ends when the Service Recipient places an order or earlier, i.e. when they decide not to place an order.
5.3 When using the order form, the Service Recipient (Customer) may freely change the products placed in the basket and select the terms of the sales agreement regarding the method and place of delivery and the form of payment.
5.4 In the order form, the Service Recipient (Customer) is obliged to provide:
5.4.1 data concerning the Service Recipient (Customer), i.e.: first and last name (or company name), address (street, house/flat number, town, postcode, post office, country), e-mail address, contact telephone number, tax identification number (in the case of entrepreneurs);
5.4.2 details of the products and quantities, terms and conditions of the sales agreement, delivery method, payment method, other comments regarding the order;
5.5 In order to place an order, the Service Recipient (Customer) is obliged to:
5.5.1 fill in the application form,
5.5.2 click on the "Continue" button, then confirm your order by clicking on the "Order with obligation to pay" or "Order and pay" button.
5.6 Until the order is confirmed in the manner referred to in point 5.5.2, the Customer may cancel the order or change the order or the terms of its execution.
5.7 The Seller shall immediately confirm receipt of the order placed by the Customer by sending an e-mail to the e-mail address provided in the order form, stating that the order has been received and accepted for processing by the Seller. The moment of receipt by the Service Recipient of the electronic message (e-mail) referred to in the preceding sentence shall constitute the moment of conclusion of the sales contract.

6. Costs, methods and delivery times

6.1 The product is delivered within the territory of the Republic of Poland and abroad.
6.2 In the case of delivery within the territory of the Republic of Poland, delivery shall be made according to the Customer's choice:
6.2.1 via courier service to the address specified by the Customer,
6.2.2 via InPost to the Paczkomat indicated by the Customer when placing the order.
6.3 For international deliveries, shipments are made via Poczta Polska (Polish Post).
6.4 Delivery of the product is subject to a charge, unless otherwise specified in the sales contract. Current information on delivery costs is available in the "Payment and Delivery" tab and when the Customer places an Order.
6.5 For deliveries within the Republic of Poland, the Customer shall make payment using one of the following methods:
6.5.1 payment by payment card via the Stripe payment gateway;
6.5.2 payment by bank transfer via Stripe payment gateway – Przelewy24;
6.5.3 cash on delivery payment to the courier;
6.6 For international deliveries, the Customer shall make payment using one of the following methods:
6.6.1 payment by payment card via Stripe payment gateway;
6.6.2 payment by bank transfer via Stripe - Przelewy24;
6.7 The order processing time is 4 working days, except for orders that include items with a longer processing time (specified next to the product), from the moment the Seller begins preparing the shipment of the product(s) covered by the sales contract, and is calculated as follows:
6.7.1 from the moment the payment is recorded;
6.7.2 from the moment the contract is concluded, if cash on delivery is selected.
6.8 The delivery time is counted from the moment the Seller hands over the parcel to the courier or postal service provider.
6.9 In the event that, due to circumstances beyond the Seller's control, there is a risk of delays in order fulfilment, the Seller shall inform the Customer thereof and post information to that effect on the store's website. The circumstances referred to in the first sentence shall be understood in particular as delivery difficulties resulting from force majeure (epidemics, floods, fires, etc.).
6.10 If the Customer chooses to pay by traditional bank transfer, the order shall be cancelled and the contract shall be deemed not to have been concluded if, within 7 days of placing the order, the payment has not been credited to the Seller's bank account or the Customer has not sent confirmation of the transfer to the following email address: biuro@alvamo.com within that period.

7. Right to withdraw from the contract

7.1 A consumer who has concluded a sales contract may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in point 7.10 of the Terms and Conditions.
7.2 The period for withdrawal from the contract referred to in point 7.1 begins when the consumer or a third party designated by the consumer, other than the carrier, takes possession of the goods.
7.3 The consumer may submit a statement of withdrawal from the contract by post, sending a written statement to the following address: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry, or by e-mail to biuro@alvamo.com.
7.4 When submitting a declaration of withdrawal from the contract, the Consumer may use the form attached as Appendix 1 to the Terms and Conditions. If the Consumer does not use the form referred to in the first sentence, the declaration of withdrawal from the contract should contain at least the following information (data):
7.4.1 first name, surname of the person making the declaration;
7.4.2 an unambiguous statement that the person is withdrawing from the sales contract;
7.4.3 if the sales contract covered more than one item, a clear indication of whether the withdrawal applies to all items or only to selected items, and their designation;
7.4.4 indication of the bank account to which the Seller is to return the payments made by the Consumer in connection with the concluded sales agreement.
7.5 The Seller shall immediately send the Consumer confirmation of receipt of the statement of withdrawal from the contract to the e-mail address provided by the Consumer in the order form.
7.6 If the Consumer submits a statement of withdrawal from the contract, the contract shall be deemed not to have been concluded.
7.7 In connection with the submission of a statement of withdrawal from the contract, the Seller is obliged to return to the Consumer all payments made by him, including the costs of delivery (subject to point 7.9), immediately, but no later than within 14 days from the date of receipt of the statement (subject to point 3.8).
7.8 If the Seller has not offered to collect the item from the Consumer themselves, they may withhold the refund of payments received from the Consumer until they receive the item back or the Consumer provides proof of its return, whichever occurs first. The refund shall be made using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for them.
7.9 If the consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the consumer for the additional costs incurred.
7.10 The Customer is obliged to immediately, but no later than within 14 days from the date on which they withdrew from the contract, return the item to the Seller or hand it over to a person authorised by the Seller to collect it. To meet the deadline referred to in the first sentence, it is sufficient to send the item back before its expiry. The Customer shall bear the direct costs of the return, unless the Seller agrees to bear them as part of an agreement between the Parties.
7.11 The consumer shall be liable for any reduction in the value of the goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the goods.

8. Product complaints. General provisions.

8.1 The seller is obliged to deliver a product free from defects to the customer.
8.2 The Seller shall be liable to Consumers and entrepreneurs with consumer rights in accordance with generally applicable regulations for defects in the product covered by the sales contract, in accordance with the rules set out in:
8.2.1 the provisions of the Civil Code (in particular Articles 556 et seq. of the Civil Code) – in the case of products purchased before 31 December 2022;
8.3 The customer and the entrepreneur with consumer rights may submit a complaint in writing by sending (delivering) it to the following address: ul. Rozmarynowa 9, 42-600 Tarnowskie Góry.
8.2.2 the provisions of the Consumer Rights Act (in particular those contained in Chapter 5a of the Consumer Rights Act) – in the case of products purchased from 1 January 2023.
8.4.1 details of the person making the complaint, i.e. first name, surname, e-mail address, delivery address (street, house/flat number, town, postcode (post office)), and in the case of an entrepreneur to whom generally applicable legal provisions grant consumer rights, also the company name, registered office address and/or delivery address, VAT number;
8.4 In order to facilitate and expedite the complaint handling process, it is recommended that the complaint contain at least the following information:
8.4.3 details of the product being complained about, i.e. order number, information about which product(s) from the specified order the complaint concerns, reason for the complaint (description of the defect);
8.4.2 current bank account number;
8.4.4 the desired form of compensation, i.e. a request to bring the product into conformity with the sales contract (a request to replace the item with one free from defects or to remove the defect), a statement on price reduction or withdrawal from the sales contract,
8.5 Including all the information listed in section 8.4 in the complaint is not a prerequisite for the Seller to consider the complaint, but it will facilitate and expedite the process of considering it.
8.6 When sending a complaint, the complainant is also obliged to send the Seller the product subject to complaint, together with proof of purchase, at the Seller's expense.

8A. Warranty for product defects (Complaints)

8.1 The provisions contained in this Chapter apply to sales agreements concluded until 31 December 2022.
8.2 If a product purchased before 31 December 2022 has a physical or legal defect for which the Seller is liable, the rights and obligations of the Seller, the Consumer and the entrepreneur with consumer rights, as well as the handling of complaints, the provisions of the Civil Code concerning warranty for defects (Article 556 et seq. of the Civil Code) shall apply.
8.3 If a defect is found in the product, the Customer may:
8.3.1 make a statement about reducing the price or withdrawing from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a non-defective one or removes the defect. However, the limitation referred to in the preceding sentence shall not apply if the item has already been replaced or repaired by the Seller or if the Seller has not fulfilled its obligation to replace the item with one free from defects or to remove the defect.
8.3.2 demand replacement of the item with one free of defects or removal of the defect. The Seller is obliged to replace the defective item with one free of defects or remove the defect within a reasonable time without undue inconvenience to the Customer, subject to the reservations and rules set out in the Civil Code.
8.4 In the event of a price reduction, the reduced price should remain in such proportion to the price specified in the contract as the value of the defective item remains to the value of the non-defective item.
8.5 The customer may not withdraw from the contract if the defect is insignificant.
8.6 The seller is liable under the warranty if a physical defect is found within two years of the date of delivery of the item to the customer. The claim for removal of the defect or replacement of the sold item with one free from defects expires after one year from the date of discovery of the defect, provided that the limitation period cannot end before the expiry of the period specified in the preceding sentence.

8B. Non-compliance of the product with the contract (complaint)

8.1 The provisions contained in Chapter 8B apply to sales agreements concluded from 1 January 2023.
8.2 In the event that a product purchased after 31 December 2022 is not in conformity with the contract, the rules governing the Seller's liability, the rights and obligations of the Seller and the Customer, as well as the manner of handling complaints, are regulated by Chapter 5a of the Consumer Rights Act.
8.3 The seller is liable for any lack of conformity of the product with the contract existing at the time of delivery and revealed within two years of that time. It is presumed that any lack of conformity of the product with the contract which becomes apparent within two years of delivery existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
8.4 If the product does not comply with the contract, the Customer may request its repair or replacement.
8.5 The Seller is not bound by the Customer's request referred to in point 8.4, i.e. the Seller may replace the product when the Customer requests its repair, or may repair it when the Customer requests replacement, if bringing the product into conformity with the contract in the manner indicated by the Customer is impossible or would involve excessive costs for the Seller.
8.6 If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract. When assessing the unreasonableness of the costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the non-compliance of the product with the contract, the value of the product in accordance with the contract, and the excessive inconvenience to the Customer resulting from the change in the method of bringing the goods into conformity with the contract.
8.7 The Seller is obliged to repair or replace the product within a reasonable time from the moment they were informed by the Customer about the lack of conformity with the contract, and without undue inconvenience to the Customer, taking into account the specific nature of the product and the purpose for which the Customer purchased it. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller.
8.8 The Customer shall not be obliged to pay any fees to the Seller for the normal use of the product, which was subsequently replaced.
8.9 The customer may submit a statement requesting a price reduction or withdrawal from the contract if:
8.9.1 The seller refused to bring the product into conformity with the contract in accordance with point 8.5;
8.9.2 Sprzedawca nie doprowadził produktu do zgodności z umową zgodnie z pkt 8.7;
8.9.3 the product is still not in conformity with the contract, despite the Seller's attempts to bring it into conformity with the contract;
8.9.4 the non-conformity of the product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first resorting to the remedies specified in point 8.4;
8.9.5 it is clear from the Seller's statement or circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without significant inconvenience to the Customer.
8.10 In the event of a price reduction, the Seller shall refund the Customer the amount due immediately, but no later than within 14 days from the date of receipt of the Customer's statement on the price reduction. The reduced price should remain in such proportion to the price resulting from the contract as the value of the product not in conformity with the contract remains to the value of the product in conformity with the contract.
8.11 The Customer may not withdraw from the contract if the Seller proves that the lack of conformity of the product with the contract is insignificant.
8.12 In the event of withdrawal from the contract, the Customer shall immediately return the product to the Seller. The cost of returning the product shall be borne by the Seller. The Seller shall immediately refund the price to the Customer, but no later than within 14 days from the date of receipt of the product or proof of its return by the Customer. The Seller shall refund the price using the same method that the Customer used to pay the price, unless the Customer has expressly agreed to a different method of refunding the price, which does not involve any costs for them.

9. Regulations concerning entrepreneurs

9.1 Every Customer (Consumer, entrepreneur with Consumer rights, and entrepreneur without such rights) may withdraw from the contract on the terms specified in Chapter 7.
9.2 Pursuant to Article 558 § 1 of the Civil Code, the Seller excludes liability under the warranty towards a Customer who is not a Consumer (or an entrepreneur with consumer rights).
9.3 A Customer who is not a Consumer (or an entrepreneur with consumer rights) shall assume the benefits and burdens associated with the item, as well as the risk of accidental loss or damage to the item, at the moment when the Seller hands over the item(s) covered by the contract to the carrier or a third party designated by the Customer.
9.4 In the event of a dispute between the Seller (Service Provider) and the Customer (Service Recipient) who is not a Consumer (or an entrepreneur with consumer rights), the above-mentioned parties shall endeavour to resolve the dispute amicably. In the event of a disagreement, the court with jurisdiction over the registered office of the Seller (Service Provider) shall be competent to settle the dispute.

10. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS

10.1 The consumer (as well as an entrepreneur with consumer rights) has the right to use extrajudicial means of dealing with complaints and pursuing claims.
10.2 For the purpose referred to in point 10.1, the consumer may, in particular:
10.2.1 seek assistance from the district (municipal) consumer ombudsman;
10.2.2 submit a request for amicable dispute resolution to the Provincial Trade Inspection Inspectorate,
10.2.3 seek assistance from a social organisation whose statutory objective is to act for the protection of consumers,
10.2.4 submit a request for dispute resolution to the permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection,
10.2.5 use the assistance provided by the contact point operating at the Office of Competition and Consumer Protection.
10.3 A request for dispute resolution by a permanent consumer arbitration court shall be submitted to the arbitration court competent for the consumer's place of residence or the Seller's registered office.
10.4 Due to the Seller's registered office, the competent authority is the Silesian Provincial Inspectorate of Trade Inspection in Katowice – Branch Office in Bytom (https://katowice.wiih.gov.pl/).
10.5 Detailed information on possible assistance and procedures for out-of-court complaint handling and redress can be found, among others, on the websites of municipal (district) consumer ombudsmen, Provincial Inspectorates of Trade Inspection and the Office of Competition and Consumer Protection, in particular at: https://www.uokik.gov.pl/sprawy_indywidualne.php.
10.6 It is also possible to submit a complaint in any official language of the European Union via the European online dispute resolution platform for consumers and businesses (ODR), available at https://ec.europa.eu/consumers/odr/.

11. SEVERABILITY CLAUSE

11.1 The Seller (Service Provider) respects the rights of Customers (Service Recipients) arising from generally applicable regulations, in particular the provisions of the Civil Code, the Consumer Rights Act, and the Act on Electronic Services.
11.2 If any provision of these Terms and Conditions proves to be contrary to mandatory provisions of law, that provision shall be deemed invalid and shall be replaced by the relevant generally applicable provisions.

12. FINAL PROVISIONS

12.1 The current Terms and Conditions are available on the online shop website under the Terms and Conditions tab.
12.2 The Service Provider reserves the right to amend the Terms and Conditions for important reasons, i.e.:
12.2.1 changes in legal regulations that affect the implementation of these Regulations and therefore necessitate changes to their current provisions;
12.2.2 changes necessary to be made in connection with the content of a court ruling or administrative decision;
12.2.3 organisational reasons, caused by:

• changes in the subject of the Seller's business, i.e. in particular changes in the range of products offered, introduction of new services;
• changes in the Seller's contact details, name and legal form of business;
• changes in payments, methods of delivery;
• technical changes to the functioning of the online shop;

12.3 Information about each amendment to the Terms and Conditions shall be posted on the store's website. In addition, the Seller shall send information about amendments to the Terms and Conditions to the e-mail address provided by the User subscribing to the newsletter service.
12.4 By using the services offered by the online shop, you acknowledge that you have read the Terms and Conditions and agree to their provisions.
12.5 The terms and conditions in force on the date of conclusion of the contract shall always apply to sales contracts concluded.
12.6 In matters not covered by these Terms and Conditions, generally applicable provisions shall apply, in particular the provisions of the Civil Code, the Consumer Rights Act and the Electronic Services Provision Act.
12.7 These regulations shall enter into force on 3 July 2025.